FIA employeesCompany

FIA is a stocking manufacturer’s representative of plumbing and heating products by contract and distributes products throughout all six New England states. Our business supports both the residential and commercial markets, selling products primarily through plumbing and heating wholesalers.

Our mission is to be the premier plumbing, HVAC, radiant heating and snow melting manufacturer’s representative for the New England region by providing our customers industry leading energy-efficient products, delivering superior customer service and being the recognized leader in training and education.

History

R. John Teller

R. John Teller

In April 1964, Edward F. Ford and John Ivester formed Ford & Ivester Company. Ed Ford, previously the National Sales manager of Bell & Gossett, joined forces with a minority partner, John Ivester, who had been a B&G salesman for over twenty-five years.

The company was purchased in 1978 by R. John Teller and the name was changed to Fluid Industrial Associates, dba FIA Inc. Through R. John’s leadership, the company’s philosophy and direction, as we know it today, began to evolve. New product lines were added and John’s vision of an educational center to train FIA’s customers and employees began to take shape.

In 1983, John’s dream became reality as a new facility was built in Woburn, Massachusetts, with a full educational center. Since that time, the training center has focused on providing education to engineers, contractors and wholesalers, as well as to FIA employees.

In 1995, R. John Teller became CEO and John T. Teller assumed the responsibilities of President. In 2002, John T. Teller purchased 100% of the stock from R. John Teller and became President and CEO.

John T. Teller

John T. Teller

In August of 2006, John T. Teller purchased the intangible assets of the Bernard M. Packtor Company in Hamden, Connecticut, and became the exclusive ITT R&CW (currently Xylem Applied Water System) Representative for the entire New England territory.

In January of 2013, John T. Teller CEO/Owner, promoted John M. Packer to the position of President and Chief Operating Officer.

The company’s basic philosophy of providing quality customer service through a highly trained staff of professionals continues. FIA is committed to excellence and we thank our valued customers for their continued confidence in us.

Additionally our leadership team includes:

Andrew Pratt, Senior Vice President
Patricia Durney, Chief Financial Officer
George Carey, Vice President
Paul Sawyer, Operations Manager
Brandon Teller, Commercial Sales Manager
Christopher Landry, Distribution Products Manager

Industry Affiliations

ASA

ASHRAE

ASPE

MOC

NAOHSM

NEFI

NEMCA

PHCC of MA

FIA is a member of the Fluid Handling Representatives Association (FHRA). Founded in 1975, the FHRA is an organization of thirty independent Xylem Applied Water System Representative organizations which are contractually exclusive representatives of Bell & Gossett within the 50 United States.

Learn more